We analysed 73 features of its cover to calculate the policy score. They cannot make a cup of tea. Dental treatment included under medical expenses? What I find really hard to understand, I wanted to stay with esure just wanted a quote on a new car. First-Class Service from Kaylee, who was empowered to revise my Renewal effectively, and reduce the premium :). As a longstanding customer, my address could easily be confirmed.They didn't reply.I find this symptomatic of so many companies these days: spineless, witless staff are slaves to the very thing that is supposed to be serving them, which they now view as their master: an algorithm. Courtesy car - provided while your car is being repaired by our recommended repairers. After being their customer for 3 years... very quick to tell you how great their UK call center is but not so quick to answer your call. My insurance renewal was increased 4x on the previous year for another driver causing damage to my parked vehicle without me in it. Weightings are then applied to the higher and lower element scores to enhance / reduce their impact in the overall product score. Driving other cars - policy holder only, subject to eligibility. Financial Services Limited. …. Alumni of … £190 for 3 points. My car broke down and I had to get it repaired, this was going to take a long time and I remembered I picked the “courtesy car” option on my insurance and I have proof on my policy only to be told that I’m not entitled to it, I had a child in the car and I had to walk miles and miles back home embarrassed and feeling really betrayed by the very company that I put my trust in. Not all car insurance companies are created equal, but finding the right provider for your needs is essential. esure was founded in 2000 by Sir Peter Wood, who also launched Direct Line. You can understand more and change your cookies preferences here. You’ll also find some unique discount opportunities that we didn’t see with any other insurer. As well as looking at how esure's car insurance policy stacks up against others, we've also analysed how customers who have recently made a claim feel about it too. On 08/04 got charged again for the full month, insurance stays suspended for the hall month. and get full access to these results and all our reviews. In fact, many men are … First (and probably the last time) I've been with esure. My experience with esure was very good and cordial, excellent customer service and a useful advice that got me inspired. The cost of Esure car insurance depends on a number of factors, including your age, address, the model and age of your car, and the level of cover chosen. Under what circumstances is it ok to, or not? My only concern Esure seemed to be so much better value than other similar insurers for I am wondering what the catch is! That’s less than half the price of the average car insurance premium, which now stands at £707 per year (based on Compare the Market Premium Drivers Report December 2020). Financial Services Limited. Here's how esure scored in our latest car insurance survey: To help you find the best car insurance policy, Which? Liberty Mutual’s app allows you to file and track claims from your phone, or the company promises a 5- … Staff are friendly and helpful. Told call handler I could not pay as don't work anymore. A: Yes, a man can buy car insurance from Sheilas’ Wheels. Which? By Anita Shargall. You won't get money off your policy for having a dashcam installed, as you can with some insurers. To check if Esure is the right car insurance for you, you can use our free comparison tool and finally compare coverage features, optional extras, excess, admin fees and customer rating without having to give any personal information. Our free weekly show helping you make sense of your finances. I've logged a complaint. Others inflate their premiums tenfold. Power’s 2020 claims satisfaction study, with a 867 out of a possible score of 1,000. She came back to inform me that my policy was being cancelled and I'd … Was informed would be charged over £27, mostly admin fees. So I then had to go through the worst automated system again to speak to a lady who was much quicker. Off. esure belongs to the esure Group, which also owns Sheila's Wheels, and its home insurance is underwritten by esure Insurance ltd. esure was founded in 2000 and offers its services primarily online and over the phone. I've sent this EIGHT times and you have still have not updated your records, I'm now being threatened with a black mark against my credit history and Insurance being cancelled and an added charge £60 for administration.ESURE, I've emailed you 8 times and called you by phone (where you cut me off) your web chat is not fit for purpose. Sent emails from logging onto account cant get anywhere or do anything. No decency to call me back. Not a member yet? It was founded in 2000. See our 9,569 reviews on. If can cancel within 14 days of receiving your Esure car insurance cover contract, you will only have to pay a £26 cancellation fee and the pro-rata cost of the cover (cooling-off period). This is what i call a legal scam. The website process was extremely easy to navigate and use. I decided to go with esure. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Registered in England and Wales, Company No.07064312. Start a fast, free auto insurance quote with Esurance. Limited on behalf of Which? Absolute jokers. They make little effort to contact the other sides insurance company even when you aren’t at fault. They have been superb throughout - really, really quick and efficient service - my replacement hire car was on my driveway within 2 hours and my poor wrecked car was collected within 48 hours of me notifying them of the incident. From the start of requesting a quote to the payment process went extremely smoothly and was a considerable amount cheaper than my previous insurer.A very happy customer who does not hesitate to recommend Esure. 3,9/5 based on 7891 opinions. Audio equipment - Limit per claim (Manufacturer fitted / Non-manufacturer fitted), Sat Nav - Limit per claim (Manufacturer fitted / Non-manufacturer fitted), Accidental damage excess (standard compulsory), Non-approved repairer excess (standard compulsory), Windscreen repair excess (standard compulsory), Windscreen replacement excess (standard compulsory), Driver under 21 excess (standard compulsory), Driver 21-24 excess (standard compulsory), Number of claim-free years required to attain maximum NCD. They are, for all intents and purposes, stupid. Interest charged on payment by instalments (APR), Cancellation fee within cooling off period, Cancellation fee after cooling off period. We use cookies to allow us and selected partners to improve your experience and our advertising. Windscreen damage - limit per claim (Approved Repairer / Non-approved repairer), Window damage - limit per claim (Approved Repairer / Non-approved repairer), Sunroof damage - limit per claim (Approved Repairer / Non-approved repairer). Find out how we rate esure's car insurance policy against 31 other providers. Esure’s Electric car insurance will offer you a range of unique benefits in addition to the standard car cover. Next update in January 2022. After 14 days, the cancellation fee will be £60 for cancelling during your first period of insurance cover. Off. Take a look and you will find plenty of positive comments regarding cashback, with one member saying: “Always pay out, so I will always use them. How did customers rate esure's car insurance? Which? Money Weekly newsletter to get our latest news, tips and deals straight to your inbox. I’ve been a loyal customer paying £400+ pa for well over 10 years and have a drainage leak with unknown source. Stabbed in the back by Esure and their thoughtless staff, Best care insurance rate and excellent website. Their headquarters are based in Surrey, UK. Brilliant. Also why they are not better rated by Which? You can find esure's car insurance policy on the following price comparison websites: If you take out an additional policy, you'll get a 10% discount on that policy and your current policy. As a longstanding customer of Esure, I had my car insurance cancelled within days, with no explanation and no response to enquiries. No need to send in proof of no claims as this was all done on my behalf by esure. The worst customer service, i went on live chat to cancel my insurance due to not using the car anymore on 07/04, they advised to suspend for the following month, agreed. Can other drivers earn NCD on this policy? Esure car insurance. The total score is made up of 50% of the Customer Score and 50% of the car insurance policy score. Published: 09 May 2017 esure was founded in 2000 by Peter Wood, who saw selling insurance online as an effective way to streamline services, cut costs, and offer cheaper prices. How much thought, or decent programming, went into that premium?I also had to leave the screen several times to deal with various other things that were going on, and coming back, would find I had been timed out and had to start again.Eventually, I took out my insurance, using my address (that had been used for nearly 10 years with Esure - i.e., I wasn't new to their system) and insured my car.Rather surprisingly, it was cancelled within a few days. Five car insurance potholes that could leave you with a hefty bill. Motor legal protection - limit per claim? I tried a number of different addresses, curious to see which of my past homes gets a raw deal with car insurance and to see how much thought, or lack of it, is involved in pricing car insurance. Best car insurance rate available at the time. Was so quick & easy coverd all my needs & reasonably priced. If you're not already a member, join Which? Thank you for taking the time to review your experience with us. Members can read full review. It's as if these companies can't bear the fact that they might not be ripping off yet another customer.I wrote to them and explained we had been having some fun with the quote, and that I had been timed out several times. “ Please do not use this company for insurance Especially blackbox absolute scammers score drops like crazy for things out of your control, acceleration and braking scoring is extremely sensitive and they will most likely Take your money and cancel your insurance after a couple months ive found it very difficult to improve my score and it kept dropping every day now im with direct line blackbox and noticed the … To see how esure's car insurance compares to other policies check out our guide on the best and worst car insurance. Limited is registered in England and Wales to 2 Marylebone Road, London NW1 4DF, company number 00677665, and is an Introducer Appointed Representative of Which? and took out the policy. The message from Esure said "We noticed that whilst inputting your quote details several changes were made resulting in a different price becoming available. They cannot drive. Never mind that this phrase doesn't make sense - the customer doesn't input quotations; the customer enters data which serves to get a quotation from an algorithm-driven computer system - it doesn't carry any whiff of reasonability about it, nor is it stated anywhere as a pre-requisite for obtaining a quote or accepting it. This was my first car so I've never had to make a claim before, but I don't feel the process could have been any better. Esure is a British insurance company, founded in 2000. I wasn't aware there was a law, rule or requirement that backs up their claim that "Quotations should generally be input on the first attempt". Esure's car insurance policy: is it good or bad? Motor legal protection - covered if driver uninsured? Which? © 2021 Trustpilot A/S. When I complained about not getting my car seat replaced and I want to make a complaint "I have given you enough time. Motor legal protection - recovery of clamping and towing fees covered? Money Compare is a trading name of Which? esure Group plc also includes insurance brands Sheilas' Wheels and First Alternative, and esure's policy is underwritten by esure Insurance Services Ltd. Not according to Halifax. All rights reserved. Financial Services Limited is a wholly-owned subsidiary of Which? Find out how home insurers scored for customer satisfaction and the quality of their policies, including our Recommended Providers. Existing customer. It offers a wide range of insurance policies, including home insurance, car insurance, and travel insurance. Esure state that 10% of new customers paid £181 for their car insurance in July 2016. This insurance company came in 14th among auto insurance providers in J.D. Renewal is now due and coming in at £763. What is esure's car insurance claims number? No one has the wit to look into it.I had some fun when searching for my car insurance with esure, given that during lockdown there was literally nothing else to do. goes the extra mile to sort the best from the worst. Elements marked with a ✓ are covered as standard, those marked with a ✘ are not covered as standard. Very happy with full process. We are so happy we can provide this insurance for you. An hour of my life gone and a lot of grey hairs and they charged me £26 admin still even though all their systems failed this time. Motor legal protection - covered if vehicle cloned? Show Details. Our UK based call centres are full of friendly staff who provide great … 's rating for customer satisfaction, based on feedback from real customers who recently made a claim. To be told £20.00 a month more expensive than any other quote, so asked and told them we wished to cancel policy then the young ladys computer froze. All the documents are easily available in my account on the Esure website. Their ridiculous supervisor wouldn’t wave my admin fee claiming it costs them that in changes. At the end of 2019 esure sported Trustpilot ratings of 3.9 stars at Defaqto but by the end of 2020 this had dropped to 3.7 stars. They also banned me from their sister companies: Sheila's Wheels and First Alternative Car Insurance. I have recently bought much newer car (1 year old Peugeot 3008) and initially I swapped the existing policy to the new car. I will definitely recommend. Revealed: the five major costs the cladding crisis is piling on homeowners. Off. The Esurance mobile app is just as intuitive and expansive, offering easy policy access and claim filing, and doubles as a Yelp-like tool for finding nearby parking, food, and gas. Limited and part of the Which? Personal accident cover - limit per claim in the event of death, Personal accident cover - limit per claim in the event of disability, Personal accident cover - maximum eligible age, Liability limit for property damage (including legal expenses), Onward travel costs in the event of an accident - limit per claim, Accommodation costs in the event of an accident - limit per claim, Driving other cars extension - level of cover. The wording of the whole statement is vague and non-specific, "generally", "trend", "indicates", "an attempt"...Then we get to the clincher: obtaining a cheaper price is grounds for cancellation. Taking out car and home insurance from esure will get you a 10% discount. Esure, I am very satisfied with the way this site operates and it is so easy to use. After comparing the price for Home Buildings and policy with other insurers and comparison sites. Prescription costs included under medical expenses? I Was going to go elsewhere aswell as my new quotes were £100 cheaper but I couldn't be bothered and thought I'd stick with elephant and admiral and now it its costing me £300 more than if i'd of moved. Whilst buying my new car at the dealers I sorted my car insurance out with Esure. Esurance reviews and evaluations-Offers online tools that tech-savvy clients may enjoy.-Close to the anticipated variety of consumer complaints relative to its dimensions for car insurance, and much more than anticipated to get home insurance. Hahaha Greedy aren't ya? I took out extremely good value car insurance for the first time with esure on 1 March and managed to write off my car last week. We really appreciate your wonderful review - thank you. 's rating of the quality of this company's car insurance policy. esure car insurance review Read Which? They provide car, home, and travel insurance. Really easy to get a good car insurance deal online. Read Full Review. An insurance job you might think. I found Esure car insurance claim department rude, arrogant, unhelpful, uninterested in establishing the simple facts and completely unprofessional. I've have full filled my contractual obligations with you, should you cancel my insurance and black list me plus charge me administration I'll sue you for breach of contract. Why choose esure car insurance. First month only £5, then £9.99 per month, cancel any time. Increased my premium by £190 just because I got 3 points. Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Esure online system worked well for the initial quote. Can't get a refund, if i want to cancel the insurance, they want me to pay 60 pounds. Sheilas’ Wheels home and car insurance is underwritten by esure Insurance Limited, registered in England and Wales number 3885534. RAC launches pay-by-mile car insurance: could it save you money? Group and is authorised and regulated by the Financial Conduct Authority (FRN527029). esure is a large UK insurance company that owns other brands, including Sheila's Wheels and First Alternative. Elements marked with a £ can be added to a policy as optional extras for an additional cost. It began trading on the London Stock Exchange in 2013 as esureGroup plc. Sign up to the Which? I returned to my original quote amended the policy start date( very easy to do! ) Quotations should generally be input on the first attempt and any significant quote changes tend to follow a pattern which indicates an attempt of receiving a cheaper price. Wouldn't hesitate to use again. But not as stupid as the staff that bow down to them. Which? Esurance, an insurance provider owned by Allstate, will appeal to anyone looking for a simple-to-buy and easy-to-use policy. They do not possess the ability to discern, to appreciate nuance, to spot subtlety or diverge from a pre-programmed pathway. 3,8 Safe overall rating for Esure car insurance Admiral is now one of the most famous UK’s car insurance companies with 4 million policies sold in 2018. 1 hour completely wasted. Compare pay for popular roles and read about the team’s work-life balance. Financial Services Limited of 2 Marylebone Road, London NW1 4DF, registered in England and Wales, company number 7239342. Thanks for considering a great customer like me. They have little interest in your claim, just protecting their revenue. Trustpilot Custom Widget. is it worth claiming on your car insurance? Using feedback from 50,000 customers, we can reveal the UK's best car insurance companies of 2020, with the results based on four categories. Sold my car last night so called esure… Sold my car last night so called esure to change over my insurance the cost more than doubled and the person on the other end of the phone was ignorant so I cancelled it and went to axa less than half the price of these clowns also I had to pay £156 to cancel How can you save money on esure car insurance? They cannot spot humour. Interestingly, parking in a very expensive part of the City of London, in an underground garage with an armed guard (eg at my former regimental HQ) is still priced more highly than leaving it on the street in a Home County. On customer review platform Trustpilot, esure has 3.6 out of 5 stars and a rating of “Average”, based on more than 9,200 reviews. Provides the policyholder with a car to use while repairs are carried out on their vehicle as part of a claim, Covers the policyholder and passengers if they are injured in an accident, Covers the cost of replacing keys and locks in the event that your car keys are stolen, Covers the cost of replacing keys and locks in the event that your car keys are lost, Allows the policyholder to make a specified number of claims over a period without affecting their no claims discount, Covers legal expenses for legal action you may take as the result of an accident. Q: Can a man insure with Sheilas’ Wheels?