Concerning TGV INOUI and INTERCITÉS: all train tickets are exchangeable and refundable free of charge until 4 January, until the very last moment. Real reason your coronavirus holiday refund is being delayed. If the company you booked with cancels your booking because of coronavirus, contact them. 9364 Brussels-Paris departure at 17:13 in Brussels and arrival at 18:35 in Paris The affect of coronavirus on international travel While the news of the nightly service led to much excitement, the decision to postpone the launch date doesn’t come as much of a surprise. De datum of reistijd kunt u telefonisch wijzigen via Service Center 030-2300023. Nieuws en video's over Coronavirus. ... skipping meals and confusion are also symptoms associated with Covid-19 which people should look out for. This article was last published on April 3, 2020. - Important: Make sure you include your original ticket or a copy of your subscription ticket/BahnCard 100 with the passenger rights form. To find out everything concerning our refund process, look for the category that best matches your request so as to work out what steps to take next. Need to get to where you’re going a bit earlier or later than you planned? Please consult the website Nederland Wereldwijd for detailed information, exceptions and regular updates. - No problem. Remboursement train thalys pour cause de Coronavirus Bonjour, J'ai réservé des billets de train thalys pour mon stage à l'étranger via SNCF mais il s'avère que mon stage est annulé à cause de la situation actuelle et je n'arrive pas à accéder au formulaire mis en place pour me … If your train has not been cancelled, but you would like to modify your reservation, Thalys has adopted the following commercial measures available on the website www.thalys.com: - If the ticket is exchangeable according to the fare conditions, it can be exchanged before departure with no exchange fees, but with payment of the eventual tariff difference. LOVEHOLIDAYS is set to refund £18million to 44,000 customers who’ve had their holidays cancelled due to the coronavirus crisis. Does Thalys offer special fares for groups? - Unfortunately we are unable to go ahead with our trip to Europe due to the coronavirus situation, and therefore I'm currently cancelling all my travel plans. If you purchased a promotional-price Pass on or after June 1st, 2019 and before April 1st, 2020, you are entitled to an 85% refund (normally non-refundable). Is it possible to combine a Belgian train ticket with a Thalys journey? Find out more. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. Got questions about your rights if a trip is cancelled because of coronavirus? Refunds Simply download, complete and sign the passenger rights form, then send it to the address provided on it. Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel, United States Department of Transporation (April 3, 2020). - 9459 Paris-Dortmund departure at 15:55 in Paris and arrival at 20:38 in Dortmund All Thalys and IZY trains scheduled until 01/09 included are maintained. BRADENTON, Fla. — A Bradenton family spent six months fighting Apple Vacations for a refund after their trip to Cancun, Mexico, was canceled due to COVID-19… The coronavirus pandemic has seen some universities move their l… 9364 Amsterdam-Paris departure at 15:15 in Amsterdam and 17:13 in Brussels  9369 Paris-Amsterdam departure at 17:25 in Paris and 18:52 in Brussels, 9448 Brussels-Paris departure at 14:43 The health and safety authorities of the countries served by Thalys have issued a number of travel and safety instructions. Can we benefit from special Thalys fares for family travel? If you need to get information, plan or change a journey, or exchange tickets, please use: the Assistant SNCF app and/or the OUI.sncf app and website; … Coronavirus: Advice on wedding cancellation refunds due to pandemic 'may be unlawful', says top lawyer. It is mandatory to wear a face mask on board all our trains no matter your destination. 9364 Amsterdam-Paris departure at 15:15 in Amsterdam and arrival at 18:35 in Paris NS is taking a number of measures to ensure safe travel for everyone. E.g, "Tickets", "Where can I find my trip reference, ...", Easily create your My Thalys World account. If your train has been cancelled, you will receive or have received a personalized notification containing the various proposed measures. We will keep you informed regarding traffic after this date. Thalys is faster than flying - Paris to Brussels in 1h22, Paris to Amsterdam in 3h20, Paris to Cologne in 3h20, city centre to city centre. Please consult the section “My tickets” in your Thalys account and enter your travel number to find out about the aftersales conditions of your ticket or check your purchase confirmation. E.g, "Tickets", "Where can I find my trip reference, ...", Easily create your My Thalys World account. - A refund by bank transfer of the exact ticket price. In order to adhere to COVID-19 safety guidelines, the Thello night train service between Paris and Venice has been cancelled until further notice. The TalisOne instrument and associated test cartridges are in development and not currently available for sale. Airlines say the scale of the crisis has made it harder for them to contact passengers. - Tot eind 2020 geen Thalys treinen naar Aéroport Charles de Gaulle en Marne-la-Vallée. Find out more. Search cheap flights to Englewood (PGD) today with Orbitz. We will keep you informed of circulations beyond this date. How do I exchange my booking? Het dragen van een mondmasker (of een ander alternatief dat mond en neus bedekt) verplicht aan boord van Thalys. For any question or comment, do not hesitate to contact us. If your OV-chipkaart or NS-Business Card with a season ticket is lost or stolen, then you can request a new card. Thalys website indicates that it is possible to get a refund on tickets purchased for the month of June, but provides this message - You Aren't Alone Insurance companies' pandemic-based premium repayments have not lived up to their earlier promises, U.S. PIRG finds. Manatee County charities that offer help pay rent and utility bills expect to be overwhelmed because of COVID-19 pandemic. Do children benefit from a special Thalys fare? Discover My Thalys World; Member Points ... Can I cancel an e-Voucher of €5 or €10 that I bought with My Miles and get a refund for this? Newsletter: special offers, news, services, Affiliate programme U stapt uit in hartje stad. Flights start at just $34. All Thalys and IZY scheduled until 01/09 inclusive are kept. This rule applies to all stays with a duration from 48 hours. Do children benefit from a special Thalys fare? Railteam, Current Coronavirus situation - Exceptional commercial measures. For tickets purchased on www.thalys.com, you can call our Contact Center (opening hours 07h – 22h): For tickets purchased via other channels, please contact your sales point. Complete our form to request a refund if your travel has been impacted by COVID-19. U kunt uw tickets annuleren via uw oorspronkelijke verkooppunt. Thalys van en naar Disneyland Parijs (Marne-la-Vallée) en Luchthaven Charles de Gaulle zal tot 13 maart 2021 niet rijden. Please also consult the website Auswärtiges Amt for detailed information, exceptions and regular updates. In October, NS and Eurostar launched a new direct service between Amsterdam, Rotterdam , and London amongst empty platforms and empty trains. Is it possible to add a person to an existing Thalys reservation? - We will keep you informed of circulations beyond this date. Puis-je obtenir un remboursement complet, d'autant plus que le Thalys lui-même autorise les remboursements complets ? Virgin Holidays to refund £203million to customers with cancelled holidays due to coronavirus, as CMA takes action Alice Grahns , Digital Consumer Reporter 23 Oct 2020, 10:22 The service on board in Premium and the service at the Thalys Bar are suspended. If you have to travel by train, we will do everything to make your journey as safe and reliable as possible. Dès l’entrée dans votre gare, vous devez donc porter la protection nécessaire, de même que sur les quais et à bord du train. Tip: As the number of seats at the lowest fares on Thalys, Eurostar, TGV and ICE trains is limited, we recommend that you book your trip as early as possible. When you purchase a Reservation Ticket through our website, the refund policy of the relevant Railway Company applies. Boek uw ticket online vanaf € 46. Due to coronavirus (COVID-19) travel advisories, some destinations may be unavailable for certain dates. De OV-sector wordt door de overheid en het RIVM op de hoogte gehouden van de situatie rondom het coronavirus. The cancellation of your ticket is possible depending on the aftersales conditions of your fare. Did you buy your ticket on Thalys.com, by phone or from another dealer? These measures apply to our entire network, for all reservations already made (the exchange relates only to the travel d… Find out more. - To counter the spread of the coronavirus, the Cabinet recommends travelling only when strictly necessary. need to possess a negative test result based on a test that was done within the 48 hours before their arrival in Belgium. 9315 Paris-Amsterdam departure at 8:25 in Paris and 9:52 in Brussels  For any purchase made outside the Thalys.com website, the refund must be processed through the initial purchase channel. Editing or cancelling your ticket needs to be done through the original dealer, this may have been Thalys or another dealer. The way in which you can edit your Thalys train tickets depends on how you originally bought your ticket. COVID-19 update: Thalys are running a reduced service, check times online. Do seniors benefit from a special Thalys fare? Your ticket can be cancelled online, by phone or at the station. Passengers will, however, be obliged to keep their ticket on them. What do I need to do if the amount of my order differs from the amount of my e-Voucher(s)? 9315 Paris-Amsterdam departure at 08:25 in Paris and arrival at 11:44 in Amsterdam The UK’s Competition and Markets Authority (CMA) asked LoveHolidays to pay out over £18m ($24m) to customers whose holidays were cancelled due to the coronavirus … Frequently Asked Questions Regarding Airline Ticket Refunds Given the Unprecedent Impact of the COVID-19 Public Health Emergency on Air Travel , United States Department of Transportation (May … Economic Impact Payments We have sent most payments to taxpayers. 9339 Paris-Brussels departure at 12:25 in Paris and arrival at 13:47 in Brussels We're reporting on how COVID-19 impacts travel on a daily basis. Search for information. We will keep you informed regarding traffic after this date. &, é, ", §, -, _, [, ^). I did not receive the e-Voucher of €5 or €10 that I bought with my Miles, what do I do? The network has changed but new travel routes will be added every week. You can find additional information on the following website: https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage  Customers say they were denied cancellation repayments and pushed to … To ensure maximum security for its clients and employees, Thalys has adopted exceptional sanitary measures. Can I cancel an e-Voucher of €5 or €10 that I bought with My Miles and get a refund for this? Many local resort booking companies are relaxing their refund policies because of the COVID-19 pandemic to give a break to guests who would normally be losing money and vacation dates. High-speed train operator Thalys will suspend services between Brussels and Germany as well as its Izy trains between Brussels and Paris, the rail operator announced on Wednesday. 9369 Paris-Brussels departure at 17:25 in Paris and arrival at 18:47 in Brussels, 9322 Brussels-Paris departure at 10:13 in Brussels and arrival at 11:35 in Paris It’s worth telling the company when you contact them if you need the money urgently, for example if you’ve lost your job because of coronavirus. Travellers are required to complete a digital registration form on entry so that local health authorities can verify whether quarantine is respected. If your ride is affected by cancellation due to Covid-19, you will be reimbursed and provided with a full refund of the ticket price in the form of a voucher as per the Terms & Conditions. The information on our website is based on the travel guidelines provided by the authorities of the French, Belgian, German and Dutch governments. In the event of an exchange, for travel between 3 December 2020 and 4 January 2021, if the price of the new ticket is … 9435 Paris-Essen departure at 11:55 in Paris and arrival at 16:31 in Essen (limited to Brussels on 25/12/2020 and 01/01/2020) Please consult the section “My tickets” in your Thalys account and enter your travel number to find out about the aftersales conditions of your ticket or check your purchase confirmation. Last updated on the Sunday April 15th 2018. A partir du 2 novembre, l’offre sera ramenée à 30% des possibilités habituelles. Your ticket can be cancelled online, by phone or at the station. See COVID-19 … Please monitor this page for updates about coverage. Cookie Settings As a result of the Covid-19 epidemic, Thalys is adapting its capacity and reducing its train supply. At the moment of the booking, the customer must declare: that he/she does not suffer from COVID-19 or that he/she has not been subjected to a mandatory quarantine period of at least 14 days; In case you still wish to get a refund for the booking of a flight that will be operated, the Europ Assistance cancellation insurance will refund the part that is not reimbursed by Brussels Airlines, for example in case of illness, accident or decease of the insured person or his/her relatives up to the 2 nd degree. About Thalys If you need your season ticket, but your replacement card has not yet arrived, you can request a temporary ticked through NS Customer Service. Does Thalys offer special fares for companies? You can find the form as well as additional information with this regard on travel.info-coronavirus.be. 9473 Paris-Brussels departure at 17:55. A request for e-vouchers must be submitted up to 30 days after the travel date. Please consult the website Ministère de l’Europe et des Affaires étrangères for detailed information and regular updates. What do I have to do if, when trying to pay for my ticket, the system does not recognise my e-Voucher of €5 or €10 that I bought with my Miles? My Thalys World Open or close the menu. Search for information. - Cookie Policy Several wedding firms have been warned by the competition watchdog after concerns that couples still aren't receiving fair refunds for weddings which couldn't go ahead during the coronavirus pandemic. Customers who are in possession of a Premium ticket and cannot use the Premium services can request compensation in the form of a Thalys e-Voucher via our online form. As a result of the Covid-19 epidemic, Thalys is adapting its capacity and reducing its train supply. Although the merger is not a secret (plans were announced last year) Thalys’ CEO Bertrand Gosselin has now confirmed it will go ahead next year., View our travel information page for refund and change availability during the coronavirus.. 9316 Brussels-Paris departure at 09:16 in Brussels and arrival at 10:38 in Paris  We are offering tax help for taxpayers, businesses, tax-exempt organizations and others – including health plans – affected by coronavirus (COVID-19). Privacy Policy Eurostar and Thalys will merge in 2021. The travel restrictions come after southern England was plunged into a Tier 4 lockdown in a bid to suppress a 'mutant' strain of coronavirus. Travellers entering Germany from another country who have visited a high-risk area within the 10 days prior to entry, are required to stay in quarantine for 10 days. Coronavirus : Thalys roulera à 60% de sa capacité à partir de la fin août 15/06/2020 Les Thalys roulent à nouveau vers l'Allemagne, à raison d'un train par jour U kunt uw tickets annuleren via uw oorspronkelijke verkooppunt. High-speed train operator Thalys has announced that it has been forced to only run 30% of its usual service as of 2 November as a result of coronavirus. - NS heeft, net als waarschijnlijk meerdere grote organisaties, al eerder een team samengesteld dat scenario’s uitwerkt en de contacten onderhoudt met de overheid en het RIVM. You have the right to a refund – or you can choose to rebook for another time. Thalys Terms and Conditions of Carriage https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage, Ministère de l’Europe et des Affaires étrangères, General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile, that are over 12 years old and who do not have their main residence in Belgium and, who will remain in Belgium for over 48 hours and. The IZY traffic continues to be interrupted. 9375 Paris-Brussels departure at 18:25 in Paris and arrival at 19:47 in Brussels, *This timetable is for informative purposes only and may vary depending on the date. As of 21st December, these travellers also need to keep the evidence of the Passenger Locator Form, or at least a copy of a filled-out Passenger Locator Form, with them until their final destination in Belgium and during the following 48 hours. In addition, a reservation for the train you wish to take is required to guarantee access on board. ... we are closely monitoring the development of the situation regarding Covid-19 in our destination countries. Please note: if your travel has been impacted by coronavirus, eVouchers are available as follows: If your train has been cancelled by us on any date we’ll issue an eVoucher valid for 12 months. As from 15 December 2020, passengers who have a reservation for a Thalys that runs after 8pm will be able to travel as planned and will not have to change their travel plans, as announced by the French Government. The Competition and Markets Authority (CMA) … All Thalys and IZY trains scheduled until 01/09 included are maintained. To request your refund or Pass exchange, please contact customer service before May 1st, 2021. Cookie Settings La crise du coronavirus oblige l’opérateur de trains à grande vitesse Thalys de réduire encore son offre. In October, Thalys, which carries passengers from Brussels to France, the Netherlands and Germany, reduced services from around 60% to 40%. - Take a look at the type of ticket you’ve got based on the country you are travelling in, and then see how you can get your journey back on track. We will get back to you as soon as possible. Only by phone at our Contact Center (+ 69 33 1 83 75 49). Loyalty programme. Due to the need to carry out this check, we ask travellers to check in at least 40 minutes prior to departure. The Belgian authorities require travellers to fill in the Passenger Locator Form (PLF) within 48 hours preceding their arrival in Belgium. For all canceled trains: You can postpone your journey - without additional costs - up to 1 year after the original travel date. Please be aware we are currently prioritizing customers whose plans are immediately affected. Due to the recent governmental measures and the evolution of the situation regarding the epidemic, Thalys is forced to reduce its transport plan. Suggestions are available, browse the list with the cursor keys from top to bottom. 9472 Dortmund-Paris departure at 15:14 in Dortmund and arrival at Brussels 20:05 (will depart from Brussels instead of Dortmund on 13/12/2020) However, the government made an exception considering the unprecedented circumstances, and gave companies more leniency in issuing vouchers instead of refunds. To apply for a ticket refund for one of the following reasons:Ticket not receivedUnable to print ticketCancellation Contact us at the following address : OUIService ClientèleBP 311060 Bruxelles-MidiBelgium Include with your application :Your 6-digit booking reference.Your original train tickets.A photocopy of your bank statement showing t - If the ticket is not exchangeable, a refund in e-vouchers can be offered covering the ticket price with a bonus of additional 15€ per ticket. Hours at SNCF ticket windows and sales offices may vary due to the unprecedented conditions created by Covid-19. Due to coronavirus (COVID-19) travel advisories, some destinations may be unavailable for certain dates. 9339 Paris-Amsterdam departure at 12:25 in Paris and arrival at 15:44 in Amsterdam . Please be aware we are currently prioritising customers whose plans are immediately affected. DB (German Railways) was originally a minority partner, but has now pulled out. 9364 Amsterdam-Paris departure at 15:15 in Amsterdam and arrival at 18:35 in Paris In response, we are providing the following coverage for COVID-19 under our extenuating circumstances policy to help protect our community and provide peace of mind. How do people with reduced mobility benefit from special services and fares? In other coronavirus developments today: Department of Health statistics show daily infections have risen 64.7 per cent in a week, with today's figure up from the 20,263 posted last Monday. Failure to wear a mask may be sanctioned with a fine of 95€ unless authorized by a medical prescription to be presented to the Train Manager before boarding. General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile In order to do so, you need to keep your original ticket and only contact our call center as soon as the sales for your new travel dates are open(about 4 months before departure). Eurostar backtracks over coronavirus refunds after complaints This article is more than 7 months old. In this case, an exchange must be carried out before the departure time indicated on the initial ticket. Until December 15 2020, a travel authorisation certificate (“attestation de déplacement dérogatoire”) must be presented in order to be able to travel within France. Thalys, which has similar shareholders to Eurostar, is also happy to offer refunds. We are sorry for the resulting inconvenience. Trade measures: we offer free exchange and refund of all travels from 26/08 until restrictions are lifted. - A refund in Thalys e-vouchers covering the ticket price with a bonus of additional 15€ per ticket. About Thalys You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions.Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. To be able to board the Thalys with a ticket to the Netherlands, those negative PCR test results must not date back more than 72 hours before arrival in the country (except for children under the age of 13 years old for whom the test is not required). Online annuleren Geboekte treintickets annuleert u eenvoudig online. General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile 9369 Paris-Brussels departure at 17:25, 9322 Amsterdam-Paris departure at 08:15 in Amsterdam and 10:13 in Brussels   Thalys Ticketless: the booking reference (PNR) can be found in your SNCB International and Thalys confirmation email ; Standard "paper" ticket: the booking reference (DNR) can be found in the bottom right-hand corner of your ticket. 9369 Paris-Amsterdam departure at 17:25 in Paris and arrival at 20:44 in Amsterdam, 9448 Brussels-Paris departure at 14:43 in Brussels and arrival at 16:05 in Paris It later extended the window for COVID-19-related refunds to May 31. Verder rijdt Thalys Sneeuw deze winter slechts vanuit Brussel-Zuid (en uitzonderlijk dus niet vanuit Nederland en Antwerpen). If you purchased a promotional-price Pass on or after June 1st, 2019 and before April 1st, 2020, you are entitled to an 85% refund (normally non-refundable).